We are confident you are going to love your new Scissorhands Scissors - and that you’ll really notice the difference in the quality and feel of them, because almost everybody does.
But we understand that no matter how good WE - or even other hairdressers – say our scissors are, YOU don’t know until you’ve actually held them in your hands and cut with them for the first time.
We want you to be able to try them for yourself, without any risk, and that’s why we offer our Scissorhands No Quibble Money Back PLUS Guarantee.
If you’re not totally happy with your hairdressing scissors once you’ve had the opportunity to hold and cut with them, we want to make it as easy as we can for you to return them to us.
Just send them back within 14 days, in the condition you received them and we will refund your full purchase price... PLUS £10 for your inconvenience.
We can do this because we’re very confident you will be able to feel and experience the quality and value of our scissors once you try them for yourself, but can understand any reservations you might have about buying online.
Of course this does not affect your statutory rights and you can find out more about our already generous client satisfaction warrantee here on our Terms and Conditions page.
A few simple terms and conditions about our No Quibble Money Back PLUS Guarantee...
1. The Scissorhands No Quibble Money Back PLUS Guarantee is available on all scissors priced at £100 or more, before postage. For the small selection of scissors in our range under £100 we will of course provide a full refund of your scissor purchase if you are not in any way happy and would like to return them, PLUS £5 to cover return P & P – but not the £10.
2. The Scissorhands No Quibble Money Back PLUS Guarantee can only be claimed on a maximum of two occasions within a calendar year and Scissorhands reserve the right not to fulfil ANY Order in the first instance – refunding any monies paid of course.
3. Please do contact us before returning anything to Scissorhands so we can advise on the best way to send it - and to be aware that it’s on its way.
4. Unfortunately any scissor that has been engraved cannot be returned under the Scissorhands No Quibble Money Back PLUS Guarantee, unless it is faulty, or a mistake has been made in the engraving.
A family business with long hairdressing heritage.
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Our scissors are forged using the highest quality steel.